Quality Control
Quality Control
DEFINITIONS
“Online shoppers” refers to customers purchasing products through our online store.
“We”, “us”, “our” refers to Roelien de Klerk Jewellery.
“You” refers to the customer buying from us online.
1. GOODS AND PRICING
1.1 Availability
All products are subject to availability. Should any item become unavailable after you’ve placed an order, we will notify you as soon as possible. Products are only available for delivery within South Africa.
1.2 Pricing
Prices listed are in South African Rand (ZAR) and are valid only within South Africa.
1.3 Product Display
We strive to accurately represent our products, including colours, descriptions, and pricing. Please note that display quality may vary depending on your device settings.
1.4 Order Completion
Ownership of goods is transferred once:Full payment is received, and
The goods have been delivered to or collected by you.
If an error occurs (e.g., incorrect pricing or product information, item unavailability), we reserve the right to cancel your order. You will be refunded the full amount paid. We do not accept liability for losses or claims resulting from such errors.
2. DELIVERY, COLLECTION & STORAGE
2.1 Delivery Fees
A delivery fee will be charged per order and will be displayed during checkout. Note that express delivery options are not available for certain outlying areas.
2.2 Delivery Timeline
While we aim to meet the agreed delivery dates, these are subject to change due to factors beyond our control. If delays occur, you will be notified and may choose to cancel your order for a full refund.
Orders requiring ring sizing, engraving, or stone setting may take up to 10 additional business days.
2.3 Stock Availability
We cannot guarantee stock availability but will make every effort to fulfil your order or notify you if items become unavailable. You will receive a full refund for any unavailable items.
2.4 Receiving Your Order
You or an authorised person must be present at the delivery address to accept and sign for the order, and present a valid ID. Anyone accepting the parcel at the delivery address is considered authorised to do so.
2.5 Inspecting Goods
Inspect your items on delivery. Signing the delivery slip confirms that the goods were received in good, undamaged condition.
2.6 Courier Services
We use third-party couriers for deliveries. Roelien de Klerk Jewellery is not responsible for losses or damage caused by courier personnel or their affiliates.